1. No-Show Appointments
A "no-show" occurs when a client misses a scheduled appointment without providing notice. Clients who do not attend their appointment without prior communication will be charged a $100 no-show fee.

2. Late Cancellations
Appointments canceled with less than 24 hours' notice are considered late cancellations and will also incur a $100 fee.

3. Repeated No-Shows or Late Cancellations
Consistency in attending appointments is crucial for effective care. Clients with three (3) no-shows or late cancellations may have their care terminated with our clinic. This step ensures we can accommodate clients who consistently attend their scheduled sessions.

4. Exemptions
We understand that emergencies and unforeseen circumstances can occur. Exceptions to
this policy may be made at the discretion of your provider or clinic management. Please notify us as soon as possible if you cannot attend your appointment due to extraordinary circumstances.

5. Billing and Payment

• The no-show or late cancellation fee is billed directly to the client.

• Insurance companies do not cover fees for missed appointments or late cancellations; the client is responsible for the full amount.

• Payment of outstanding fees is required before scheduling future appointments.

6. Appointment Reminders
As a courtesy, we provide appointment reminders, which can be customized via the patient portal. However, it is ultimately the client’s responsibility to remember their appointment date and time.

7. Rescheduling
If you need to reschedule, please contact us at least 24 hours in advance to avoid the late cancellation fee. Early communication allows us to offer the time slot to another client.